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Blue Lime s. r. o. (Private limited liability company),
Vysoká 12, 81106 Bratislava, Slovakia

[email protected]

Help Center And FAQ

FAQ

Exploring Our Workflow

Our article creation process combines AI innovation with human expertise to deliver top-quality content quickly. When you place an order, our system uses custom AI tools to generate a draft based on your requirements. This draft is then edited and polished by our team of skilled copywriters, ensuring every piece is original, well-structured, and reader-friendly.

We apply a rigorous quality check before delivery, so you receive professional-grade content every time. However, please note that we do not handle product descriptions, highly technical content, or academic writing, as these require in-depth research beyond our service scope.

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Our approach to article creation is based on a combination of AI-driven technology and human expertise, but the exact details of our system are part of our proprietary know-how and cannot be fully disclosed. This unique workflow allows us to deliver high-quality, customizable content tailored to your specific needs.

To clarify, we do not rely solely on ChatGPT, Gemini, Jasper, or any single commercial AI writing tool. Instead, we have developed an internal solution for article production that integrates multiple large language models (LLMs) and advanced custom algorithms. This system gives us full control over the quality, tone, and compliance of every piece of content we create.

Using a multi-model approach ensures that we are not limited by the constraints of any one platform. It also allows us to combine the strengths of different AI systems while applying strict internal quality checks and human editing to guarantee originality and accuracy.

Our goal is to provide you with the best possible articles in the market, while maintaining transparency and ethical standards. Every article we deliver is reviewed and refined by professional copywriters to ensure it meets your requirements and industry best practices.

While we aim to provide high-quality content for a wide range of purposes, there are certain topics and types of writing that we cannot deliver effectively. These limitations exist to maintain accuracy, ethical standards, and compliance with industry best practices. If your order falls under any of the categories below, it will be canceled and your payment fully refunded—your satisfaction and trust are our top priorities.

First, we recommend avoiding academic and scientific papers, including theses, dissertations, and original research studies. AI tools do not have access to original research databases and can invent citations, which could lead to serious credibility issues.

Second, technical articles that require critical accuracy are not suitable for our service. For example, programming manuals for production environments, clinical medical guidelines, or legal advice carry high stakes where even minor inaccuracies could have serious consequences.

Third, we cannot produce content requiring personal experience or authentic storytelling, such as personal travel diaries, genuine product reviews, or life advice based on real experience. AI cannot replicate human experience or emotions authentically. Similarly, artistic manifestos or highly creative works pose risks of plagiarism.

Lastly, avoid controversial or sensitive topics such as political analyses or financial investment strategies. These subjects often require expert knowledge and can result in inaccurate or risky guidance.

By respecting these guidelines, we ensure the integrity of the content delivered and protect your business from potential harm. For additional clarity, you can always reach out to our support team before placing an order.

Yes, we can often accommodate special or highly customized requests that go beyond the options provided in our standard ordering process. We understand that every customer has unique needs, and sometimes your requirements might not fit neatly into the predefined categories on our website.

In such cases, we encourage you to contact our customer support team directly before placing your order. This allows us to fully understand your expectations and determine the best way to deliver the content you need. You can provide details such as the number of articles, preferred topics, tone, and any specific formatting or structural requirements.

Our support team will review your request and let you know whether it is feasible. If it is, we will guide you through a custom order process and ensure everything is clearly defined before you make payment. In cases where the requested task is outside the scope of what we can deliver, we will be transparent about it upfront.

Your satisfaction is our priority, and we aim to find a solution whenever possible. For complex or large-scale projects, we may also recommend a custom package tailored specifically to your business needs.

Yes, it is absolutely possible to request a different quantity of articles than what is included in our standard packages. We understand that every customer has different content needs, and flexibility is an important part of our service.

However, please note that the minimum order size corresponds to the smallest package available on our website. This ensures that we can maintain efficiency and deliver high-quality content at a fair price. For example, if our smallest package includes 10 articles, we cannot process an order for fewer than 10.

If you need more articles than the largest package available, or if you want a specific quantity that doesn’t match our listed options, our team can work with you to create a custom package. In such cases, simply contact our customer support team with your exact requirements. We’ll review your request, provide pricing, and help you proceed with your order.

Our goal is to make the process as smooth as possible while ensuring that your content needs are met. Whether you’re looking for a small set of articles or a large-scale content plan, we’re here to help. Contact us today to discuss your preferred quantity and get a personalized offer!

No, we do not limit our services to companies only. Our article writing services are designed to be flexible and accessible to all types of clients, whether you are an individual, freelancer, small business owner, or part of a large organization. We believe that quality content should be available to everyone who needs it—regardless of the size or type of their project.

We work with a wide range of customers, including B2B and B2C companies, entrepreneurs building their first website, marketing agencies managing client accounts, and even individuals who need content for personal blogs or projects. Our ordering process is simple and user-friendly, making it easy for anyone to request high-quality articles without technical knowledge or complicated steps.

We ensure that all images included in our articles are legally sourced and safe for use. Our primary goal is to provide visually appealing and relevant content without any copyright issues for our clients.

The images we use come from reputable free photo banks, including Unsplash, Pexels, Pixabay, and the Openverse.org photo library. These sources provide images under CC0 (Creative Commons Zero) or other Creative Commons licenses, meaning they are free to use for both personal and commercial purposes, without attribution (unless the specific license requires it).

In addition to free image libraries, we also have the capability to create custom AI-generated images for your articles. These AI images are unique and designed to complement your content while eliminating the risk of copyright claims. If you prefer your articles to feature only AI-generated visuals or want images tailored to your brand style, let us know when placing your order.

Every image included in your article will be appropriately licensed, and we maintain transparency about our sources. This ensures your content remains both professional and legally compliant.

Orders And Delivery

Our standard delivery time for article orders ranges from 1 to 7 days, depending on the size of your order and the complexity of the requested content. For smaller packages, delivery is typically much faster – often within 1 to 3 days. Larger orders or those requiring specialized formatting or additional customization may take closer to the upper range of this timeline.

We understand how important timely delivery is for your projects, which is why our team works diligently to ensure your articles are completed as quickly as possible without compromising quality. Our process combines AI-powered content generation with manual review and editing by experienced copywriters, which guarantees accuracy, originality, and readability.

Your satisfaction is our priority, and we strive to keep you informed every step of the way. After your payment, you’ll receive an email confirmation and instructions, followed by notifications once your articles are ready.

Once your article order is completed, you will receive an email containing a secure download link to access your package. This package is provided as a zip file to keep all content organized and easy to manage.

Inside the zip file, you’ll find your articles in both PDF and DOCX formats, allowing you to read, edit, or share the content with ease. Alongside the text files, any images included in the articles are also provided in the package, arranged in a clear and structured folder format. This helps you quickly locate the visual assets and integrate them into your projects.

This delivery method ensures that your content is accessible on any device, easy to store, and ready to be used immediately. If you prefer a different file format or have special delivery requirements, please mention this during your order or contact our support team in advance.

We aim to make the delivery process as smooth and convenient as possible, so you can start using your new content right away. If you do not receive the delivery email within the expected timeframe, please check your spam folder or get in touch with our customer support for assistance.

After your order is completed, you will receive a download link via email to access your article package. Please note that this link remains active for 60 days from the date it is sent. After this period, the link will expire and you will no longer be able to download the files from it.

To avoid any inconvenience, we strongly recommend downloading your article package to your device as soon as you receive the email. This will ensure you have permanent access to the files without depending on the link. It’s also a good idea to create a backup of your articles in case you need them later.

If you miss the 60-day window or accidentally lose the download link, please contact our customer support team as soon as possible. While we cannot guarantee indefinite availability, we will do our best to assist you in recovering your files or arranging a re-delivery.

Payment And Refunds

Paying for your article package is quick and secure using our Stripe-powered checkout. Stripe is a trusted global payment processor that ensures your transactions are fully encrypted and protected. You can choose from multiple options, including credit or debit cards, Apple Pay, and Google Pay, making it easy to pay from any device. This flexibility allows you to complete your purchase with the method you’re most comfortable with.

If you experience any issues, double-check your card details or make sure Apple Pay/Google Pay is enabled on your device. Some common problems include expired cards, insufficient funds, or browser compatibility issues (e.g., Apple Pay only works in Safari). Refreshing the page or switching to another payment method often solves the problem.

Completing your payment promptly ensures we can start working on your articles right away. If you still encounter difficulties, contact our Support Team we’re here to help!

Yes, it is completely safe to pay in advance for your article order on our website. Our payment process is designed to be as transparent and secure as possible. We use Stripe, a globally recognized and trusted payment processor that employs advanced encryption and industry-standard security measures. This means your sensitive information remains protected at every step.

We require payment upfront because article creation is a custom service that starts immediately after order confirmation. This ensures that our team can allocate resources and meet your deadlines without delays. Once you complete your payment, you will receive an order confirmation, clear delivery timelines, and a valid invoice for your records. Our company is fully legitimate and registered, and our ordering process follows the same principles as any e-commerce platform you trust.

If your payment isn’t going through, don’t worry—this is usually easy to fix. Most failed transactions happen due to incorrect payment details or insufficient funds. Start by checking that your card number, expiration date, and security code are correct. If you’re using Apple Pay or Google Pay, make sure they’re set up properly and supported by your browser.

Sometimes the issue is with the bank. Your card provider may block online transactions for security reasons, especially for first-time purchases. In such cases, contacting your bank or enabling online payments usually resolves the problem. You can also try refreshing your browser, clearing the cache, or switching to a different device.

We process all payments through Stripe, a highly secure platform that ensures your data stays protected. If you’ve tried the above steps and the issue persists, please contact our Customer Support Team.

Knowing your payment status is important, and our system gives you several ways to confirm success. Once your payment is completed, you’ll immediately see an on-screen message confirming the transaction. Next, you’ll be redirected to a Thank You page, which provides a summary of your order and confirms that your payment has been processed.

You’ll also receive an email confirmation within minutes, which includes your order details and a valid invoice. This serves as your official proof of payment and will also outline the next steps for your article delivery. If you don’t see the email in your inbox, make sure to check your Spam or Promotions folder, as filters can sometimes redirect automated messages.

Payment declines are common and usually happen due to security measures or simple errors. The most frequent reasons include incorrect card details, insufficient funds, or your bank declining the payment for safety reasons. Our system uses Stripe, a secure payment gateway that ensures your transaction is processed according to international security standards. However, banks sometimes block unfamiliar transactions, especially if they involve online purchases or foreign currencies.

To resolve this issue quickly, start by double-checking the details you entered. Make sure your card is active and has available funds. If everything appears correct, contact your bank—they can provide the exact reason for the decline and remove any restrictions if needed.

You can also try an alternative payment method such as Apple Pay or Google Pay. If you still experience issues, our Customer Support Team is ready to assist you and help complete your order without delays.

Order modifications and cancellations are time-sensitive because our team begins working on your content shortly after confirmation. According to our Terms & Conditions, you can cancel an order within 24 hours of payment. After this period, the order is usually in progress, and full refunds may not be possible.

If you need to cancel or make changes, contact Support immediately via WhatsApp with your order details. We handle each case individually and will do our best to accommodate your needs while respecting the work already completed.

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Affiliate

Yes, we are excited to offer affiliate and partnership opportunities! Our program is designed for individuals, agencies, and businesses who want to earn by promoting our services or benefit from exclusive discounts when ordering in bulk.

As an affiliate partner, you can take advantage of special pricing and earn commissions for each new customer or order you refer. This is an excellent opportunity for marketing professionals, content creators, and agencies that work with clients needing high-quality articles. Our goal is to create a mutually beneficial relationship where you not only provide added value to your clients or audience but also grow your own revenue.

Troubleshooting And Other Q+A

Working with us brings multiple advantages that make your experience smooth, efficient, and reliable. Our primary focus is speed and quality, ensuring that you receive your articles on time without compromising their effectiveness. Most orders are delivered within 1–7 days, depending on the package size, so you can keep your content strategy on track.

We operate with a customer-first approach, meaning your satisfaction is always our top priority. From the moment you place your order through our easy-to-use e-commerce system, everything is designed to save you time. You can complete your order in just a few clicks, receive instant confirmation, and track the progress of your request.

Transparency is another key advantage. You know exactly what you’re paying for and what to expect in terms of quality and delivery. We provide clear pricing, detailed package descriptions, and straightforward communication throughout the process.

We are continuously improving our services and tools to meet evolving customer needs. This includes maintaining a knowledge base, publishing helpful guides and resources, and offering responsive customer support for any questions or concerns.

Absolutely — we’ve designed our ordering process to function just like a standard e-commerce store, so it’s quick, simple, and familiar for most customers. Whether you’re ordering one package or several, you can complete your purchase in just a few clicks — no complicated forms, consultations, or waiting times.

All available packages are clearly displayed on our website with detailed descriptions, pricing, and what’s included. You simply choose the package that fits your needs, proceed to checkout, and pay securely using Stripe with options like credit/debit card, Apple Pay, or Google Pay.

Once payment is confirmed, you’ll receive a confirmation email with all the necessary details about your order. From there, our team gets to work immediately to deliver your articles as quickly as possible.

Our e-commerce copy-writing service approach is built for speed, clarity, and customer convenience. No back-and-forth emails. No uncertainty. Just fast, high-quality content delivered directly to your inbox.

If you notice that our email has been marked as spam or phishing, don’t worry — this can happen occasionally, especially if you use a Gmail address or other email services with strict spam filters.

The most common reason is that our emails often contain secure links to payment gateways, order tracking, or file downloads. While these links are safe and necessary for your order, some email providers may mistakenly flag them as suspicious.

To resolve this, simply open the email and select the option to “Mark as Not Spam” (or similar, depending on your email provider). Doing this will move our emails back to your main inbox and help prevent future messages from being filtered incorrectly.

If you’re expecting an email from us but don’t see it, please check your Spam or Junk folder first. After marking our emails as safe, you’ll continue to receive important updates such as order confirmations, delivery links, and support messages without interruption.