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Blue Lime s. r. o. (Private limited liability company),
Vysoká 12, 81106 Bratislava, Slovakia

[email protected]

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Refund And Returns Policy

Refund & Returns Policy

Last Updated: July 25, 2025

Company Details

Blue Lime s.r.o.
Company ID: 51921944 | VAT: SK2120835145
Registered Office: Vysoká 12, 811 06 Bratislava, Slovakia
Email: [email protected]

1. Overview

This Refund & Returns Policy (“Policy”) explains how we handle cancellations, revisions, and refunds for all digital services purchased through our website. By placing an order, you confirm that you have read, understood, and agreed to these terms. Our aim is to provide a clear and transparent process for resolving any issues that may arise.

We understand that buying digital services online requires trust. For this reason, we strive to protect your consumer rights and ensure fair treatment while maintaining operational efficiency. This policy applies to all transactions processed via Stripe, which serves as our exclusive payment gateway. It is designed in compliance with Slovak law and EU consumer protection regulations, including the EU Consumer Rights Directive (2011/83/EU) and Slovak Act No. 250/2007 Coll.

2. Important Note on Digital Services and Withdrawal Rights

Under EU law, the standard 14-day right of withdrawal does not apply to digital services once performance has started with your explicit consent. By submitting an order on our website, you provide this consent and acknowledge that you waive your statutory withdrawal right after the service begins. This approach is standard across the EU for digital content and ensures timely delivery of your order.

3. Our Commitment to Quality and Satisfaction

Your satisfaction is our priority. We invest significant time and resources into delivering high-quality services tailored to your needs. To demonstrate our commitment, we include one free revision with every order. Beyond this, we offer transparent guidelines on cancellations and refunds so you know exactly what to expect.

4. Revisions Policy

  • Each order includes one (1) free revision.
  • Request Deadline: All revision requests must be submitted within 7 calendar days of final delivery.
  • Submission Method:
    • Email: [email protected]
    • Subject Line: “Revision Request – Order [Your ID]”
    • Include: Your order ID, details of requested changes, and supporting examples if possible.
  • What Qualifies as a Valid Revision? Adjustments must remain within the original scope of the order, such as tone adjustments, factual corrections, or formatting changes. Requests for additional sections or new content outside the agreed scope will require a new order or a custom quote.
  • Timeline: Revisions are processed within 3–5 business days after acknowledgment.

5. Cancellations Policy

We understand that circumstances can change, so we allow cancellations under specific conditions:

  • Automatic Cancellation: If we determine within 24 hours of payment that we cannot fulfill your order due to technical limitations or resource constraints, we will cancel the order and issue a full refund immediately.
  • Customer-Initiated Cancellation:
    • If requested within 24 hours of payment and before work has started → Full refund.
    • If requested after 24 hours but before delivery → Partial refund, deducting the value of work already completed.
    • Once work on the order has been completed or final delivery is in progress → No cancellation allowed, except in cases of complete non-delivery.

6. Refund Process and Conditions

  • Payment Method: All refunds are issued exclusively via Stripe to the original payment method. We do not process refunds by bank transfer or any alternative methods.
  • Processing Timeline: Approved refunds are submitted to Stripe within 2 business days. Depending on your bank or card issuer, it may take 5–10 business days for funds to appear in your account.
  • Documentation: Please provide your order ID and contact email when requesting a refund to avoid delays.
  • Limitations: Refunds are capped at the original amount paid, excluding any payment gateway fees charged by Stripe.

7. Non-Refundable Situations

  • Completed and delivered services where the revision window has expired.
  • Requests based on change of mind after substantial work or final delivery.
  • Disputes filed directly with a financial institution without first contacting us.
  • Orders that fall outside the specified refund request period.

8. Additional Conditions and Limitations

  • Each order qualifies for only one refund or cancellation scenario.
  • Multiple refund requests on the same order will not be accepted.
  • Refunds cannot exceed the original payment amount under any circumstances.

9. Governing Law and Dispute Resolution

This policy is governed by the laws of the Slovak Republic. Any disputes will be resolved by the competent courts in Bratislava. We recommend that you contact us first to attempt an amicable resolution before initiating any formal proceedings.

This policy complies with:

  • EU Directive 2011/83/EU on consumer rights.
  • Slovak Act No. 250/2007 Coll. on consumer protection in distance contracts.
  • Stripe’s Refund Guidelines, as Stripe is our sole payment processor.

10. Policy Updates

We reserve the right to amend this Refund & Returns Policy at any time. Updated versions will be posted on our website with a new “Last Updated” date. Continued use of our services after any changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding this policy or need assistance with a refund or cancellation, please contact us:
Email: [email protected]
Website: https://contentpillow.agency